FAQ

FAQ

I ordered my item X days ago, when will it arrive?
Before contacting us to ask about delivery of an order, please allow up to 14 days in the UK and 28 days for the rest of the World.

Its been over the stated time, and my items still haven't arrived?
Please contact us and state your name, and the items that haven't arrived, and we'll get back to you asap.

I've received an incorrect item?
Please send a message and we'll get back to you regarding an exchange.

I need to return an item?
If you need to return an item due to a sizing issue or another issue please message us about the problem and we will get back to you to arrange a return/exchange.

Please keep in mind that to return an item you need to contact us within 10 working days of receipt.

RWSC cannot be held responsible for loss of incoming mail.
It is your responsibility to ensure the parcel reaches us safely. Generally our customers return parcels using Royal Mail's 1st or 2nd class service; please ensure you obtain a certificate of posting if you decide to use either. We recommened you send packages with a recorded delivery.

What methods of payment can I use?
At the moment we use Paypal to process transactions, so we accept anything they do!

How much is shipping?
Shipping to UK is £4.00
Each item added on top is £2.00